FAQ

How will Covid-19 affect my shopping experience?

All of our candles are handmade in a clean environment, with all surfaces being cleaned before and after production. All glasses and packaging are cleaned again before being shipped, and the only item to come into contact with anyone after this is the outer cardboard box while it is in the postal system.

Postal and delivery systems are also currently under increased pressure. As a result, please allow extra time for processing.

For deliveries to remote areas, please allow one extra day.

 

What are my shipping options?

We currently offer standard shipping on all orders, and ship to a range of countries: Ireland, Northern Ireland, Belgium, Netherlands, France, Austria, Croatia, Denmark, Estonia, Finland, Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United States, Canada.

You can contact us by email if you have any questions related to shipping.

As a result of increased pressure on postal and delivery services due to Covid-19, please allow extra time for your order to be delivered.

A new click & collect option is also now available, subject to government guidelines.

 

What if you don’t ship to my country?

We are always looking for new locations to add. Send an email to customercare@enrevecandles.com or fill in the Contact Us form to let us know you are interested in shipping being offered to your location.

 

How do I take care of my candle?

Never leave a burning candle unattended. Burn candles out of reach of children and pets. Always ensure at least 10cm distance between burning candles. Do not burn a candle on or near anything that could catch fire. Only burn candles on a level heat resistant surface.

Never burn candles for more than 4 hours at a time. Do not allow the flame to touch the glass. On first burn, allow 3-4 hours burn time in order to ensure an even melt pool.

Glass may become hot during use. Extinguish when 5mm of wax remains and do not relight.

 

What is your returns policy?

Our returns policy can be found here. Please contact us directly by email if you have any questions about returns.